Custom Chat Agent Script

About the project

We create custom chat agents for each client and deliver a script (widget) ready to insert into their website. The agent responds with company information, in the brand's tone, and with clear limits on what it can or cannot answer.

The widget is lightweight, works as a floating window, and can connect to a backend with RAG (search in your documents: PDFs, FAQs, URLs, etc.) to provide accurate and up-to-date responses. Optionally integrates with WhatsApp or email, and allows handoff to human when the case requires it.

Main features

• • Embeddable widget with a simple <script> and data-key.
• • Customization of tone, greetings, schedule, and branding.
• • RAG: answers based on your documents and links.
• • Handoff to human agent (panel/WhatsApp) when applicable.
• • Metrics: frequent questions, resolution rate, and satisfaction.
• • Multilingual (detects user language).
• • Security: allowed domains, roles, and activity logs.

How we work

1. Discovery: objectives, tone, and use cases.
2. Sources: we load PDFs/FAQs/URLs and define response rules.
3. Configuration: we generate your data-key and script.
4. Testing: we validate real questions and fine-tune.
5. Deployment: you paste the script on your web and it's operational.
6. Continuous improvement: metrics and new content.

What it solves

• • 24/7 support with consistent and fast responses.
• • Less burden of repetitive emails and calls.
• • Conversations aligned with your brand and policies.
• • Scalable: add new sources/areas whenever you want.