Acceptance of terms
By using the egobytes site or hiring our services, you accept these terms and conditions. If you do not agree, please do not use the site or hire the services.
Our services
egobytes (operated by Informática Joseph Rodríguez EIRL) offers custom software development, mobile apps, API integrations, e-invoicing, artificial intelligence and tech consulting for clients in Costa Rica, Chile and Latin America.
Proposals and contracting
Each project is governed by a specific proposal or contract defining scope, deliverables, timelines and costs. In case of discrepancy, what is agreed in that proposal prevails over these general terms.
Payments and billing
Payments are made according to the plan or stages agreed in the proposal. Unless otherwise stated, work begins once the first payment is confirmed. Amounts do not include taxes where applicable.
Intellectual property
Upon full payment of the project, the client receives the rights to the software custom-built for them, except for third-party components, open-source libraries or egobytes' own products (such as FacBox, ColeManager or GesLaboral), which are governed by their own licenses.
Confidentiality
We treat the information you share with us to run a project as confidential and do not disclose it to third parties without your authorization, except by legal obligation.
Warranties and liability
We deliver the software with a warranty period for defects attributable to development, as agreed in each proposal. egobytes is not responsible for misuse, third-party modifications, failures of external services or indirect losses.
Support and maintenance
Ongoing support, improvements and maintenance can be included in the project or contracted separately. We offer WhatsApp support and training as agreed.
Cancellation
Either party may end the relationship according to the proposal terms. Work done up to the cancellation date is billed proportionally.
Changes to these terms
We may update these terms at any time. The current version is the one published on this site, with its last-updated date.
Governing law
These terms are governed by the laws of Costa Rica and, where applicable to the client, of Chile. Any dispute will be resolved in good faith between the parties.